Support

Write to contact@mozgii.com and a person will read it. We answer in English and aim to reply within two working days. Tell us the email address on your account and what you were doing when it went wrong — it saves a round trip.

Signing in

One MOZGII account works across every MOZGII site and the mobile app. If you signed up with an email address, confirm it from the link we sent before signing in — the link works once and lasts a short time. If it has expired, sign in and ask for a new one.

If you signed up with Google or Apple, use the same button you used the first time. Apple lets you hide your address, and an account created that way cannot be found by searching for your real address.

Forgotten password

Choose "Forgot password" on the sign-in screen and we will send a reset link to your address. If it does not arrive, check your spam folder before asking again — a second request invalidates the first link.

Subscriptions and payments

Manage or cancel your subscription wherever you bought it: in your device's account settings if you subscribed in the app, or in your MOZGII billing settings if you subscribed on the web. Cancelling stops the next renewal and you keep your plan until the period you have already paid for ends.

For a question about a specific charge, write to contact@mozgii.com with the date and the amount.

Your data and your account

You can delete your whole account, or remove part of your data and keep the account. Both routes are described on our account deletion and data deletion pages, and neither needs you to write to us first.

Reporting something serious

To report abuse, a safety concern or anything involving a child, write to contact@mozgii.com with "Report" in the subject line. Our child safety standards page explains what we prohibit and what happens after a report.

Who we are

MOZGII, Inc. — contact@mozgii.com. Our terms of use and privacy policy set out the agreement between us and what we do with your information.